Call us on: 0508 754 163
Our Service Centre operates:
- Monday to Friday - 8:30am to 5:00pm
- Saturday to Sunday - 9:00am to 5:00pm
We are closed on public holidays.
Calling us is free within New Zealand.
Getting help with phone calls
If you speak a different language
You can use the free telephone interpreting service.
- Call us after 9:00am
- Ask for an interpreter.
- Tell us what language you speak.
- An interpreter will join you shortly.
If you are Deaf or hearing impaired
We can use the Video Relay Service to provide information after 9:00am. Visit the NZ Relay website to find out how it works.
New Zealand Relay website(external link)
You can email us at:
Our postal address is:
Temporary Accommodation Service
Ministry of Business, Innovation and Employment
PO Box 1473
Comments and feedback
Should you have any comments or feedback for our team, you can email us at:
For media enquiries, email: