By phone

Call us on: 0508 754 163

Our Service Centre operates:

  • Monday to Friday - 8:30am to 5:00pm
  • Saturday to Sunday - 9:00am to 5:00pm

We are closed on public holidays.

Calling us is free within New Zealand.

Getting help with phone calls

If you speak a different language

You can use the free telephone interpreting service.

  1. Call us after 9:00am
  2. Ask for an interpreter.
  3. Tell us what language you speak.
  4. An interpreter will join you shortly.

If you are Deaf or hearing impaired

We can use the Video Relay Service to provide information after 9:00am. Visit the NZ Relay website to find out how it works.

New Zealand Relay website(external link)

By email

You can email us at:

By post

Our postal address is:

Temporary Accommodation Service
Ministry of Business, Innovation and Employment
PO Box 1473
Wellington 6140

Comments and feedback 

Should you have any comments or feedback for our team, you can email us at:

Media enquiries

For media enquiries, email:

Jump to top