TAS support is now available for households in:
- Northland
- Thames-Coromandel
- Hauraki
- Western Bay of Plenty
- Tairāwhiti Gisborne
- Tauranga
- Manawatū-Whanganui
- Ōtorohanga
- Waipā
- Banks Peninsula
- Wellington
If you need temporary accommodation following the severe weather events and live in any of the affected regions, register your details with us and a temporary accommodation coordinator will call you in a few days to discuss helping find a temporary housing solution that works for you.
Register online, or by calling 0508 754 163.
Even if you currently have friends or whānau to stay with and only think you may need this service in the coming weeks or months, we recommend you register now. You only need to register once per household.
Our coordinators work with affected households to understand their housing requirements, identify temporary accommodation options, and provide guidance on how to access support services such as insurance advice.
Until suitable temporary accommodation is found, you may still need to stay with friends or whānau, or in other emergency accommodation.
Cost for temporary accommodation
You will need to pay a weekly cost for the temporary accommodation. This is called a 'part payment’.
A part payment will cover a portion of the weekly accommodation cost for the property. TAS will cover the remaining cost.
TAS will advise households on registration that there is a cost and how much their weekly part payment will be.
If you cannot afford your part payments, you may apply for a temporary or ongoing change to your part payment due to financial hardship. Speak with your temporary accommodation coordinator for eligibility and process.
If you have insurance, review your policy to find out your rent cover for temporary accommodation. If you are uninsured, or your insurance policy does not cover temporary accommodation, you may be eligible for financial assistance through the Ministry of Social Development.
In-person meetings
TAS representatives will be available to meet in person at some community meetings in affected areas in early 2026.
For a schedule of these community meetings, please see the New Zealand Claims Resolution Service website.
New Zealand Claims Resolution Service at community meetings – New Zealand Claims Resolution Service
Resources
Download flyers and other resources
Privacy
In the National Civil Defence Emergency Management Plan Order 2015, the Ministry of Business, Innovation, and Employment (MBIE) is the agency responsible for the co-ordination of the provision of temporary accommodation. You can find our contact details on the privacy statement, including how to access and correct your information if necessary.
